Terms of Service

Last Updated: December 2024

1. Acceptance of Terms

By accessing or using LeanFlow Dynamics LLP' healthcare software solutions, including eAarogyam, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Description of Services

LeanFlow Dynamics LLP provides comprehensive healthcare management software solutions, including:

• eAarogyam - Complete healthcare management platform
• Patient management and electronic health records
• Appointment scheduling and clinical workflow management
• Billing, insurance, and inventory management
• Analytics, reporting, and compliance tools
• Technical support and training services

3. User Accounts and Registration

3.1 Account Creation

To access our services, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Security

You are responsible for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other security breach.

3.3 Healthcare Provider Verification

For healthcare providers, we may require verification of your credentials, licensing, and authorization to use our services in your jurisdiction.

4. Use of Services

4.1 Permitted Use

You may use our services only for lawful purposes and in accordance with these Terms. You agree to use our services in compliance with all applicable healthcare regulations and professional standards.

4.2 Prohibited Uses

You agree not to:

• Use our services for any unlawful purpose or in violation of any applicable laws or regulations
• Transmit or procure the sending of any advertising or promotional material without our prior written consent
• Impersonate or attempt to impersonate LeanFlow Dynamics LLP, our employees, or other users
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of our services
• Use our services in any manner that could damage, disable, overburden, or impair our servers or networks
• Attempt to gain unauthorized access to any part of our services or systems

5. Healthcare Data and Privacy

5.1 Data Protection

We are committed to protecting healthcare data in accordance with applicable privacy laws, including HIPAA, GDPR, and other relevant regulations. Our Privacy Policy governs the collection, use, and disclosure of your information.

5.2 Patient Data Responsibility

Healthcare providers are responsible for ensuring they have proper authorization to process patient data through our services and for maintaining compliance with applicable healthcare privacy laws.

5.3 Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

6. Intellectual Property Rights

6.1 Our Intellectual Property

The services, including all content, features, and functionality, are owned by LeanFlow Dynamics LLP and are protected by copyright, trademark, and other intellectual property laws.

6.2 License to Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use our services for your internal business purposes.

6.3 User Content

You retain ownership of any content you submit through our services. By submitting content, you grant us a license to use, modify, and distribute such content as necessary to provide our services.

7. Payment Terms

7.1 Fees and Billing

Service fees are as agreed upon in your service agreement. All fees are non-refundable unless otherwise specified in writing.

7.2 Payment Methods

We accept various payment methods as specified in your service agreement. You are responsible for providing accurate billing information and keeping it current.

7.3 Late Payments

Late payments may result in service suspension or termination. We may charge interest on overdue amounts at the rate specified in your service agreement.

8. Service Availability and Modifications

8.1 Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. We may perform scheduled maintenance and updates.

8.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice to users.

9. Support and Maintenance

9.1 Technical Support

We provide technical support as specified in your service agreement. Support is available during business hours unless otherwise agreed.

9.2 Updates and Maintenance

We regularly update our services to improve functionality, security, and compliance. Updates are included in your service agreement.

10. Limitation of Liability

10.1 Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

10.2 Limitation of Damages

To the maximum extent permitted by law, LeanFlow Dynamics LLP shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

10.3 Healthcare Disclaimer

Our services are tools to assist healthcare providers and do not replace professional medical judgment. Healthcare providers remain responsible for all medical decisions and patient care.

11. Indemnification

You agree to indemnify and hold harmless LeanFlow Dynamics LLP from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

12. Termination

12.1 Termination by You

You may terminate your account at any time by providing written notice to us.

12.2 Termination by Us

We may terminate or suspend your account immediately if you breach these Terms or for other reasons as specified in your service agreement.

12.3 Effect of Termination

Upon termination, your right to use our services ceases immediately. We may retain your data as required by law or as specified in our Privacy Policy.

13. Compliance and Regulatory Requirements

13.1 Healthcare Regulations

Our services are designed to help you comply with applicable healthcare regulations, but you remain responsible for ensuring full compliance with all applicable laws and regulations.

13.2 Audit Rights

We may audit your use of our services to ensure compliance with these Terms and applicable regulations.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of India, without regard to conflict of law principles.

14.2 Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 2015.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and LeanFlow Dynamics LLP.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

15.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

15.4 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.

16. Contact Information

If you have any questions about these Terms of Service, please contact us: